FAQ

What types of apparel does Comftro offer?

Comftro specializes in a diverse range of stylish and comfortable apparel, including cozy hoodies and versatile jackets designed for both casual and sporty lifestyles.

What materials are used in Comftro products?

Our products are crafted from high-quality fabrics that prioritize comfort and durability, ensuring a pleasant wearing experience for everyday use.

How do I determine my size when ordering?

We provide a detailed size chart on our product pages to help you select the appropriate size. It is recommended to measure yourself and compare your measurements with the size chart for the best fit.

What is the return policy for Comftro products?

Comftro has a 7-day return policy. Items must be unworn, unused, and in their original packaging with tags attached to be eligible for a return.

How can I initiate a return?

To initiate a return, please contact us at comftro@gmail.com. You will need to provide your order details and reason for the return.

Are there any items that cannot be returned?

Yes, sale items and gift cards are non-returnable.

How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval status within a few business days. If approved, refunds are processed within 10 business days.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at comftro@gmail.com so we can evaluate the issue and provide a resolution.

Can I exchange an item for a different size or color?

The fastest way to exchange an item is to return the original item and place a new order for the desired size or color once the return is accepted.

Do you offer international shipping?

Yes, Comftro offers international shipping. Shipping costs and delivery times may vary based on the destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number that you can use to monitor your shipment's progress.

Do we have a loyalty program or discounts for returning customers?

Currently, we do not have a formal loyalty program, but we occasionally offer promotions and discounts. Please subscribe to our newsletter for updates.

What if I forgot to apply a discount code?

Discount codes must be applied at the time of checkout. Unfortunately, we cannot apply discounts retroactively after the order has been placed.

Can I cancel my order after it has been placed?

Orders can only be canceled if they have not yet been processed for shipping. Please contact us as soon as possible if you wish to cancel your order.

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us immediately at comftro@gmail.com so we can rectify the situation promptly.

Are your products ethically sourced?

Comftro is committed to ethical sourcing and ensuring that our products are manufactured under fair labor practices. We prioritize quality and sustainability in our supply chain.

Can I purchase gift cards?

Currently, we do not offer gift cards. However, we are considering this option for the future. Please check back for updates.

What is the best way to care for my Comftro apparel?

To maintain the quality of your Comftro apparel, we recommend following the care instructions provided on the garment's label, which typically includes washing in cold water and avoiding bleach.

How can I contact customer service?

You can reach our customer service team by emailing us at comftro@gmail.com. We aim to respond to all inquiries within 24 hours.

Do you offer custom designs or personalized products?

At this time, we do not offer custom designs or personalized products. Our focus is on providing a curated selection of stylish apparel.