Refund Policy

Returns Policy

  • Please reach out to us at comftro@gmail.com. within 7 days of receiving your order.
  • Include in the email:
    • Your order number;
    • Photos, where relevant, of the issues.

What happens next?

  • We aim to process all requests within 7 working days.
  • If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
  • Tapstitch will not accept unconfirmed returns.

Returned items

  • All returned items should be unused, unworn, and unwashed. 
  • Tapstitch does not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

  • If your refund request is confirmed,  will Comftro return the money to the account used to pay for the order in the currency it was initially bought in.

Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.
  • Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
  • Should you wish to cancel your order, please get in touch with Comftro''s customer service team at comftro@gmail.com. 

Can I get a refund if my order is not shipped on time?

Small-volume orders

  • We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 
  • If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.